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Knowledge Base (13)
- Answer: Environment: Oracle B2C Service, Email Management Resolution: Oracle B2C Service allows multiple Service and Outreach mailboxes to be set up on each interface. There are two types of mailboxes that...
- Updated Answer: Environment: Oracle B2C Service, All versions Resolution: When incidents are created or updated via email, the techmail utility is the one responsible for processing emails into new incidents...
- Answer: Environment: Oracle B2C Service, All versions Resolution: Administrators should first make every effort to troubleshoot configuration issues using the logs available natively within...
- Answer: Environment: Element Manager, REST APIs Issue: We want to start consuming the Element Manager REST APIs to automate the transport of Oracle B2C Service configurations across sites/interfaces...
- Answer: Environment: Enhanced Business Rules, Chat Oracle B2C Service Resolution: The Mask Content action available within the Chat (Subject/Question) and Chat events (data strings, Chat Transcript) in...
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Documentation (122)
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Filter results by product or category "; $ i = 0; foreach( $contentListResponse->SummaryContents as $sc Last Updated: 02/08/2023
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Automation From Ribbon Automation From Ribbon Introduction This document is meant to provide supporting material to the ‘AutomationFromRibbonHowTo’ sample project. This document will outline screen captures with detailed... Last Updated: 02/08/2023
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How To Use This Guide -in framework. How Do I ...? —This section provides in-depth examples of performing specific Last Updated: 02/08/2023
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How To Use This Guide Getting Started — WSDL (.NET C#) . How Do I ...? —This section provides search filtering and Last Updated: 02/08/2023
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Access Further Assistance Intelligent Advisor Implementer To keep up-to-date on Intelligent Advisor, see: How can I stay Last Updated: 09/20/2024
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