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Knowledge Base (13)

  1. Setting up mailboxes in B2C Service

    Answer: Environment: Oracle B2C Service, Email Management Resolution: Oracle B2C Service allows multiple Service and Outreach mailboxes to be set up on each interface. There are two types of mailboxes that...

  2. Email did not create an incident in Oracle B2C Service

    Updated Answer: Environment: Oracle B2C Service, All versions  Resolution: When incidents are created or updated via email, the techmail utility is the one responsible for processing emails into new incidents...

  3. Single Sign On (SSO) Issue analysis

    Answer: Environment: Oracle B2C Service, All versions Resolution: Administrators should first make every effort to  troubleshoot configuration issues  using the logs available natively within...

  4. Element Manager Rest API Current Capabilities

    Answer: Environment: Element Manager, REST APIs Issue: We want to start consuming the Element Manager REST APIs to automate the transport of Oracle B2C Service configurations across sites/interfaces...

  5. Masking end-user PII and other sensitive information shared via Chat

    Answer: Environment: Enhanced Business Rules, Chat Oracle B2C Service Resolution: The Mask Content action available within the Chat (Subject/Question) and Chat events (data strings, Chat Transcript) in...
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Documentation (122)

  1. Link to a URL

    Filter results by product or category "; $ i = 0; foreach( $contentListResponse->SummaryContents as $sc Last Updated: 02/08/2023

  2. Link to a URL

    Automation From Ribbon Automation From Ribbon Introduction This document is meant to provide supporting material to the ‘AutomationFromRibbonHowTo’ sample project. This document will outline screen captures with detailed... Last Updated: 02/08/2023

  3. Link to a URL

    How To Use This Guide -in framework.   How Do I ...? —This section provides in-depth examples of performing specific Last Updated: 02/08/2023

  4. Link to a URL

    How To Use This Guide Getting Started — WSDL (.NET C#) .   How Do I ...? —This section provides search filtering and Last Updated: 02/08/2023

  5. Link to a URL

    Access Further Assistance Intelligent Advisor Implementer To keep up-to-date on Intelligent Advisor, see: How can I stay Last Updated: 09/20/2024
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